In a statement released on Friday, TAL said recent reports around the cover provided to customers affected by the COVID-19 crisis “have included factually inaccurate and misleading details which have the potential to cause unnecessary distress and panic”.
“To correct this reporting, reassure our customers and provide clarity and confidence for the community, TAL confirms that no general exclusions exist in our policies for COVID-19 for any existing or new customers; all existing customers, including doctors, nurses and medical professionals on the frontline, are fully covered for COVID-19; and no customers with the potential to be impacted by COVID-19 are at risk of having any payout associated with their policy reduced or cut off,” the insurer said.
While customers taking out insurance after 18 March who were in vulnerable groups, displaying coronavirus symptoms or had recently returned from overseas may be offered “modified terms” as part of the underwriting process, the insurer said customers with policies in place before this date were fully covered for any impacts arising from COVID-19.
“In addition, TAL has confirmed to a number of superannuation funds that it will waive pandemic exclusions for superannuation fund members to ensure all members of those superannuation funds are also fully covered for any impacts of COVID-19,” the insurer said.
“These are unprecedented times and TAL understands the important role we have in supporting Australians and providing confidence to our customers and the community during this challenging period.”
TAL just backtracked in the press as they were putting on exclusions. Had to remove them for about 20 frontline staff.
And answer your phones TAL!! Most other companies handing everything so well with staff working from home. TAL gone to pieces. 2 hour hold times. Calls never returned.
Good on you TAL. Lazy and poor reporting after a cheap headline.
It’s just that policies applied for after 18 March are either declined or have an exclusion put on. Are any other insurers doing this at the moment? why would you put any new business with them then?
Because most if not all insurers would have similar approach as well? It’s called risk management.
So tell me…when an adviser does the wrong thing, the media are all too happy to come out tell the world about it and make sure the adviser is held to account.
Just exactly who holds journalists and people in the media to account when they get it totally wrong and provide the public with totally inaccurate information? Absolute double standards here!
Exactly….and when the Federal Police raided the ABC in relation to potential issues with journalists and the sources of information etc. it was like World War 3.
They called for “freedom of the press” and discrimination and journalistic privilege like they can do no wrong at any time.