Risk

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ANZ’s pensions and investments business OnePath has announced upgrades to its online adviser portal as part of an effort to be more flexible to the changing needs of clients.

Write comment (0 Comments) " ["fulltext"]=> string(1659) "

Advisers can now use the OneView Life portal to generate a quote to reduce or remove individual covers on existing life insurance policies, with features soon to be extended to enable increases in cover, ANZ said in a statement.

ANZ said this enhancement makes OneCare insurance policies ‘living’ documents that can be actively discussed and updated using OneView Life.

Other enhancements to OneView Life include the ability to:

• Edit a quote already saved and created;
• Keep track of clients paying their OneCare Super Premiums via external rollover with the addition of rollover information to an adviser’s dashboard and via a weekly email;
• View and track the progress of client-initiated requests;
• View upcoming events including policy renewals, policies at risk of lapsing and adviser applications; and
• The introduction of a new client-friendly layout showing a client’s policy changes including stamp duty and premiums before and after rollover rebate.

According to OnePath’s head of life insurance, Gerard Kerr, the new features provide greater flexibility for advisers to manage their clients’ insurance needs now and into the future.

“We know advisers needs require that we evolve and improve our online services. Our latest enhancements reflect OnePath’s continued desire to listen, innovate and deliver solutions for advisers and their clients that improve their insurance experience,” Mr Kerr said.

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ANZ’s pensions and investments business OnePath has announced upgrades to its online adviser portal as part of an effort to be more flexible to the changing needs of clients.

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The life insurance giant has said that it will cut down on the total number of jobs in its retail channel after a strategic review of its business.

Write comment (5 Comments) " ["fulltext"]=> string(2075) "

TAL announced that following its acquisition of Suncorp’s Australian life insurance business (Asteron), it has completed a strategic review of the retail business and operating model across both the TAL and Asteron brands.

“A key outcome of the review will be the restructure and realignment of both TAL and Asteron’s Retail adviser focused businesses. In addition, the Asteron Retail product will be taken off-sale to new customers from 1 July 2019,” the group said.

“The restructure is anticipated to impact some employees within the TAL and Asteron businesses, with an introduction of some new roles and a reduction in the total number of roles in the Retail channel across TAL and Asteron. TAL will be working with and supporting all employees throughout the consultation process.”

TAL Group CEO and managing director Brett Clark said: “To deliver the best outcomes for our customers and adviser partners, we need to simplify our etail business model. We believe it is in our customers and advisers’ best interest not to offer two similar retail propositions in the retail advised market.

“Having one retail adviser proposition gives clarity to the market, creates a simpler business structure and a more efficient service model, which allows us to provide better value propositions for customers and our adviser partners.”

Mr Clark said the restructure and realignment will have no impact on the company’s ability to service financial advisers or customers on existing Asteron or TAL policies.

“We remain committed to ensuring the Asteron retail life insurance products remain relevant and up to date post 1 July 2019 for existing Asteron customers, in the same way we do for TAL customers today,” he said.

“We will be maintaining our presence across Australia and we are continuing to invest strongly in our core retail business, and also in adjacent markets to enable more opportunities in the future for advisers to create value in their relationships with their clients.”

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The life insurance giant has said that it will cut down on the total number of jobs in its retail channel after a strategic review of its business.

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One of Australia’s largest superannuation funds has announced that it will be changing life insurance providers for the first time in 15 years.

Write comment (11 Comments) " ["fulltext"]=> string(2221) "

Industry fund Rest, which has more than 1.9 million members, is entering a memorandum of understanding with TAL to provide life insurance to Rest members from 1 December 2019.

Rest and TAL, subject to final negotiations, will now complete work on a new insurance offering to commence on the same date.

“Rest is committed to providing affordable and flexible insurance as part of superannuation to our members, and we believe TAL’s insurance offer represents real value for members,” Rest chief executive Vicki Doyle said.

“We insure around 1.5 million people, or around one-in-eight working Australians. Our scale allows us to negotiate and provide insurance cover at the best-possible value to members.

“Rest is also continuing to invest in innovation and technology to improve the member experience, and we believe TAL is the right insurance partner to help us meet this strategic goal.”

Rest embarked on a comprehensive review of its insurance arrangements and said more information will be provided to members and the public about the new insurance offering once it has been finalised.

“Our new insurance offering with TAL will be designed to provide simple, flexible cover, representing value for members’ money,” Ms Doyle said.

Rest’s insurance has been provided by AIA Australia since 2004. These arrangements will remain in place until 30 November 2019.

“AIA Australia is a valued partner and, together, we’ve worked to provide insurance cover to millions of Rest members during the past 15 years. Importantly, AIA Australia has supported thousands of Rest members at what can be an extremely difficult time. We thank them for their valued partnership over the last 15 years and their input during the tender process,” Ms Doyle said.

“In recent years, we have worked with AIA Australia to simplify our insurance policy wordings and rules to make them more understandable to members, and streamline the claims process to support faster claims decisions.

“We will be working closely with TAL, AIA Australia and our administrator AAS to ensure a smooth transition of our insurance arrangements.”

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One of Australia’s largest superannuation funds has announced that it will be changing life insurance providers for the first time in 15 years.

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A review by the prudential regulator has identified a number of issues with the provision of life insurance via superannuation funds.

Write comment (3 Comments) " ["fulltext"]=> string(3099) "

A review of APRA’s 2013 superannuation prudential framework has found it met its original objectives but must keep evolving to ensure members’ interests are protected.

APRA commenced a post-implementation review of the framework introduced as part of 2013’s Stronger Super reforms in May last year, to assess how it had performed in the five years since it was introduced. Until the package of 13 prudential standards, supporting guidance and reporting standards came into force, registrable superannuation entity (RSE) licensees were not subject to legally binding prudential standards in the same way as other APRA-regulated entities.

The review found the prudential framework had materially lifted industry practices in key areas as governance, risk management and outsourcing. But it also highlighted the need for APRA to continue strengthening prudential requirements in several areas, including board appointment processes, management of conflicts of interest and life insurance in superannuation.

The review noted that many RSE licensees continue to find insurance strategy, design and risk management challenging.

“Expectations of RSE licensees could be further strengthened in these areas, such as the design of insurance offerings by RSE licensees to ensure members are provided with appropriate cover without unduly eroding their retirement savings,” the regulator said.

“The framework could also be enhanced by strengthening the requirements for selecting an insurer, including consideration of any conflicts particularly in relation to related party insurers.”

During roundtable discussions, it was recognised that, prior to the introduction of the prudential framework, RSE licensees lacked adequate insurance expertise and relied heavily on their insurance provider.

“It has taken a number of years for some RSE licensees to build expertise to enable them to appropriately consider matters relating to insurance governance and management,” APRA said.

“Participants recognised that insurance management frameworks for most RSE licensees were not as mature as other elements of the prudential framework, with the concepts in the standard being newer compared to the other risk management standards.”

APRA conducted a thematic review of insurance across RSE licensees in 2015. The review noted that insurance management frameworks were largely compliance focused and did not generally encompass all aspects of an RSE licensee’s business operations relevant to insurance. In particular, APRA observed weaknesses in the ability for RSE licensees to meet data management requirements.

“Linkages between the insurance management framework and the overall risk management framework were also not clear,” the regulator said.

“The thematic review concluded that claims management was generally sound but noted that there was still some room for improvement in governance and documentation of the claims management process within the insurance management framework.”

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A review by the prudential regulator has identified a number of issues with the provision of life insurance via superannuation funds.

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