APRA fears market withdrawal from DI insurance

The prudential regulator has launched an intervention into the life insurance market regarding ongoing heavy losses in respect of individual disability income insurance.

In a letter to industry, APRA announced a series of measures, including capital charges, that will require life insurers and friendly societies to address flaws in product design and pricing that are contributing to unsustainable practices. 

APRA noted that life companies have collectively lost around $3.4 billion over the past five years through the sale of DI insurance to individuals (rather than through superannuation).

APRA wrote to the industry in May requesting urgent action to address the problems. It escalated its response after insurers reported further losses of $1 billion since then.

APRA said it has decided to impose an upfront capital requirement on all individual DII providers, effective from 31 March 2020. The capital requirement will remain in place until individual insurers can demonstrate they have taken adequate and timely steps to address APRA’s sustainability concerns.

In instances where individual insurers continue to fail to meet APRA’s expectations, APRA added that it may also issue directions or make changes to licence conditions.


With at least one major reinsurer indicating it was no longer prepared to reinsure individual DI insurance, APRA executive board member Geoff Summerhayes said there is now a genuine risk insurers may start withdrawing from the market.

“Disability income insurance plays a vital role in providing replacement income to policyholders when they are unable to work due to illness or injury,” Mr Summerhayes said. 

“In a drive for market share, life companies have been keeping premiums at unsustainably low levels, and designing policies with excessively generous features and terms that, in some cases, provide a financial disincentive for policyholders to return to work.

“Insurers know what the problems are, but the fear of first-mover disadvantage has proven to be an insurmountable barrier to them making the necessary changes. By introducing this package of measures, APRA is forcing the industry to better manage the risks associated with DI insurance and to address unsustainable product design features – or face additional financial penalties.”

APRA said it also expects life companies to better manage riskier product features, including by: 

  • ensuring DI insurance benefits do not exceed the policyholder’s income at the time of claim, and ceasing the sale of agreed value policies;
  • avoiding offering DI insurance policies with fixed terms and conditions of more than five years; and
  • ensuring effective controls are in place to manage the risks associated with longer benefit periods.

To further assist life companies gain better insights into market trends and developments, APRA will introduce an individual DI insurance data collection. This data collection, due to be released mid-next year, will also help APRA to monitor life companies’ progress in meeting APRA’s expectations.

“The ultimate outcome should be more financially resilient life companies and more sustainable products for policyholders,” Mr Summerhayes said.

“Unless insurers stop losing hundreds of millions of dollars each year, it’s only a matter of time until individual DI insurance – and the protection it provides – is no longer available at all.”

APRA fears market withdrawal from DI insurance
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Adrian Flores

Adrian Flores

Adrian Flores is a deputy editor at Momentum Media, focusing mainly on banking, wealth management and financial services. He has also written for Public Accountant, Accountants Daily and The CEO Magazine.

You can contact him on [email protected].

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