ANZ makes upgrades to quoting software
ANZ Wealth has made an improvement to its insurance quoting software as part of a move to save time for advisers and improve the client experience.
The OneCare Pre-Assessment Wizard enables advisers to ask clients only a few medical questions in order to receive an immediate indicative assessment, according to a statement.
The tool eliminates up to 48 hours of waiting time from the pre-assessment process, identifying loadings and exclusions for pre-existing medical condition in real-time.
ANZ Wealth head of life insurance Gerard Kerr said advisers have said the tool “was having a real impact on client satisfaction and conversion rates”.
“The tool’s real-time functionality sets it apart from other pre-assessment tools in the market, which are often just online forms that still require an underwriting team to manually process,” Mr Kerr said.
“Even in cases where information is unavailable, the wizard can still assume a best case scenario to provide an indicative result on-the-spot.”
In May, ANZ Wealth said it added data feeds to its OneCare software.
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