Diversity is important, not just to give everyone a fair go – although that is a good thing – but because it’s important to understand our community better so we can service it better.
Diversity is our best chance to understand, by reflecting on who we are, what our clients want. Diversity includes gender, culture, age and a range of socio-economic groups. My focus today is on women.
It can be easy for people to inadvertently ignore experiences outside their own and advisers might not focus on situations outside their experience, such as being a single woman and, therefore, may miss the opportunity to really drive value for clients.
There are implications with insurance for single people. For instance, certain health issues are more common for me and there are different ones for other women. This will have flow-on effects for family planning and long-term financial wellbeing which need to be considered.
A few years ago, after talking to my financial planner about my insurance needs, I was rather blasé about how much super I would need as a single woman. I figured life insurance was unnecessary as I had no dependents.
With regard to living insurance, I thought that as being on my own my cost of living wouldn’t be too high. She asked me if I was adequately funded in the event of a traumatic event or catastrophic event. Did I have a catastrophe recovery plan?
My current fall back, as she understood, was returning to live with my parents. When she spelled this out this somewhat terrifying scenario, it made me rethink my insurances. I didn’t see the option as being one which would be a comfortable long-term solution. My insurances were thus reviewed and reset.
She also suggested that as I was getting older and I may not always be without dependents, letting life insurance slide might not be the best idea.
She understood the type of person I am and what would be a good lifestyle decision for me, and that made her question my initial thoughts on insurance.
It was then that the insurance medicals started. I hate needles and I hate the uncertainties in waiting for the results of medical tests. She was very understanding and hand-held me through the process. I understand that this process can be equally frustrating from the adviser and client’s point of view. Somehow, I think the insurance industry needs to come up with better ways, more seamless ways of changing insurance and insurers.
Other areas of focus for females and financial planning are:
While many advisers will cover all the above scenarios, some may not automatically think of these as it may sit outside their own experiences.
Much of the difficulty can arise in the conversations that need to be held to ascertain the above scenarios. Having advisers of different ages, genders, cultures and socio-economic groups can help drive the conversations that result in the best outcomes for all your clients and potential clients.
Julia Newbould is the The Stella Network leader for BT Financial Group
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