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AIA enhances online claims system for employers

AIA Australia has announced enhancements to their insurance electronic claims system to help employers better assist its employees complete life insurance claims more efficiently.

AIA says the enhancements to its eClaims system will also support employees who can benefit from occupational rehabilitation and intervention early in the claims process.

One of the improvements is a central repository that holds employer company information, and when a member makes a claim they can select their employer and the fields are pre-populated with employer-specific information, the company said in a statement.

The claim information is automatically sent to a central contact at the employer, reducing keying errors.

AIA said another enhancement is the provision of a single logon, password and user ID for each employer company through an interactive employer logon page. This allows each employer to have a one-to-many relationship with claims, and they will only need to log into the eClaims system once.

“This saves considerable time for the member in lodging a claim and means that employers will get claim information quickly in one centralised place rather than members sending claims to different people,” AIA Australia chief group insurance officer Stephanie Phillips said.


“The employer is alerted to the claim at the start of the claims process and can also work with their employee to start appropriate rehabilitation, if applicable.”

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