NAB has released a ‘virtual assistant’ aimed at helping super fund members better engage with their retirement savings.
The new service, called Talk to MLC, is available on Google Home devices according to MLC customer experience specialist Peter Forster, and has been programmed to answer the 15 most commonly asked questions about superannuation.
“Speaking to your super fund means getting to know and grow your super more easily, quickly and conveniently, and that has the potential to help millions of Aussies,” Mr Forster said.
“In the near future, we’ll be able to help people with personalised tips to boost their super, give projections of where their super will be at retirement, and speak to them about how investing their money in super instead of spending it could add up. After that, the world is really our oyster.”
MLC said it expects virtual assistant technology to eventually become “as everyday as a mobile phone”.
“Very soon we expect most people to access their super this way – it’s convenient, you don’t have to remember passwords and the whole experience will be highly personalised,” Mr Forster said.
“The technology took us six weeks to develop and deploy, and we’re in the process of developing other technology at a similar speed that will help to reduce asymmetry of information and further benefit our customers.”
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