BT Financial Group has developed a tele-interviewer service for its life insurance products that will allow clients to complete their personal statement over the phone without an adviser.
Advisers can now make an appointment for their clients to speak with a trained BT interviewer through the online booking system on BT’s life insurance website Life Central, said a statement from the Westpac-owned wealth management company. Clients are asked a series of questions by the interviewer in order to complete the medical and lifestyle portion of their personal statement over the phone, the statement said. BT national manager of life insurance products Scott Moffitt said the phone interview reduces the need to gather any details from third parties. “Advisers no longer need to complete cumbersome application forms, saving them precious time," he said.The statement suggests that, on average, advisers spend 25 minutes assisting clients with the completion of their personal statement during the application process for a new policy. “We’ve listened to what advisers and their clients have said about how the preparation of a personal statement for life insurance can be complex and time-consuming, and we’ve simplified the steps,” said Mr Moffitt.
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