According to Provisio, the focus on client engagement includes the launch of online web and tablet advice tools.
The new software add-ons can be embedded in an adviser’s existing website to provide “education, engagement and generate referrals for advisors to follow up an online enquiry from a client”, Provisio said in a statement.
Provisio chief executive Cameron O’Sullivan said client engagement should be high on the agenda following a CoreData survey which revealed one in three clients are considering leaving their adviser and one quarter of these haven’t had any contact from their adviser in over a year.
“The survey showed that clients crave more contact and attention from their advisers. It also revealed that advisers can’t afford to ignore clients and should be looking at ways to create meaningful contact,” he said.
Mr O’Sullivan said advice software can be a valuable client engagement tool, not just a back-office modeling and SoA generation tool.
“Advisers can now use the software to generate dedicated review documents, built around the client’s retirement income projections,” he said.
“This kind of documentation can become a staple of any client meeting and can form the basis of regular client communication. It’s also a good starting point for any client liaison,” he added.
