X
  • About
  • Advertise
  • Contact
Get the latest news! Subscribe to the ifa bulletin
  • News
  • Opinion
  • Podcast
  • Risk
  • Events
  • Video
  • Promoted Content
  • Webcasts
No Results
View All Results
  • News
  • Opinion
  • Podcast
  • Risk
  • Events
  • Video
  • Promoted Content
  • Webcasts
No Results
View All Results
No Results
View All Results
Home News

Women are ‘rabid referral machines’, industry must note: ING

The financial services industry must change the way it communicates with female customers, create more targeted products and increase the number of female financial planners if it is to effectively assist women manage their growing pool of finances, says ING Direct's executive director for distribution, Lisa Claes.

by Alice Uribe
September 7, 2015
in News
Reading Time: 2 mins read
Share on FacebookShare on Twitter

Speaking at the launch of the ING Direct Women & Finance Report in Sydney on Friday, Ms Claes said that women are set to be the main beneficiaries of a $2.4 trillion wealth transfer from baby boomers and Generation X in the next three decades, and unless the financial services industry provides services that cater to them, it could risk its “preservation and growth”.

“Our research shows that women play a key role in finances in both the long and short term, but their approach to seeking advice and investing differs to men,” she said.

X

“Another mark of difference between women and their male counterparts is their leverage. Women are rabid referral machines and are in fact 19 times more likely to make or act on a referral from a family member or a friend in all matters – including finances.”

According to the report, approximately 93 per cent of women are either the main financial decision-maker or the joint decision-maker in their household, including 8 per cent who are the sole decision makers. Only 1 per cent of women make no financial decisions and 84 per cent of women would be confident in taking on all financial decisions.

Women are more conservative investors, for example, and tend to prefer cash and balanced investment options.

“The industry must also think about circumstances that are unique to women – such as career breaks, child rearing or caring responsibilities – and pay attention to the rise of single women living alone,” Ms Claes said.

“Innovate about how to enter the property market on a single income, group buying guarantors, co–ownership, income streams for career hiatus.”

According to the report, only 31 per cent of women receive financial advice even though they are interested in wealth management and investing, and Ms Claes said there should be more female financial planners to cater to women customers.

“I don’t think cost [being] an impediment to seeking advice is something distinct from male to female; there is an agnostic feeling that advice is expensive,” Ms Claes said. “But yes I think we need more women financial planners.

Your organisation needs to reflect your customer, so if more women are seeking financial advice then yes, we need to have more women.”

Ms Claes said the industry should also look to hire more female product developers, marketers and creative directors into senior positions.

Related Posts

Image/Financial Services Council

Legislative fix for drafting error vital to avoid more adviser losses: FSC

by Keith Ford
November 12, 2025
0

The Financial Services Council has warned that unless an omnibus bill is passed before 1 January 2026, an “inadvertent drafting...

Clearer boundaries between different levels of support needed to help client outcomes

by Alex Driscoll
November 12, 2025
0

Touching on this issue on the ifa Show podcast, Andrew Gale and Stephen Huppert from the Actuaries Institute’s Help, Guidance...

Image: Who is Danny/stock.adobe.com

Open banking platform aims to provide advisers ‘verified financial truth’ for clients

by Keith Ford
November 12, 2025
0

Fintech platform WealthX is using its partnership with Padua to “bridge critical gaps between broking and advice” through a new...

Comments 1

  1. Susie Munro says:
    10 years ago

    Stop it.

    Since when did a career break, or child rearing or caring responsibilities become “unique to women”?

    Since when did only women enter the property market on a single income?

    And if 31% of women receive financial advice, what’s the % for men? Is it all that different?

    Whilst I recognise there are some broad generalisations we can make about women vs men, I loathe being pigeon-holed into some vanilla category based on gender.

    Women are individuals. They each have their own preferences, risk tolerances, goals and needs.

    Just like men.

    Reply

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

VIEW ALL
Promoted Content

Private Credit in Transition: Governance, Growth, and the Road Ahead

Private credit is reshaping commercial real estate finance. Success now depends on collaboration, discipline, and strong governance across the market.

by Zagga
October 29, 2025
Promoted Content

Boring can be brilliant: why steady investing builds lasting wealth

Excitement sells stories, not stability. For long-term wealth, consistency and compounding matter most — proving that sometimes boring is the...

by Zagga
September 30, 2025
Promoted Content

Helping clients build wealth? Boring often works best.

Excitement drives headlines, but steady returns build wealth. Real estate private credit delivers predictable performance, even through volatility.

by Zagga
September 26, 2025
Promoted Content

Navigating Cardano Staking Rewards and Investment Risks for Australian Investors

Australian investors increasingly view Cardano (ADA) as a compelling cryptocurrency investment opportunity, particularly through staking mechanisms that generate passive income....

by Underfive
September 4, 2025

Join our newsletter

View our privacy policy, collection notice and terms and conditions to understand how we use your personal information.

Poll

This poll has closed

Do you have clients that would be impacted by the proposed Division 296 $3 million super tax?
Vote
www.ifa.com.au is a digital platform that offers daily online news, analysis, reports, and business strategy content that is specifically designed to address the issues and industry developments that are most relevant to the evolving financial planning industry in Australia. The platform is dedicated to serving advisers and is created with their needs and interests as the primary focus.

Subscribe to our newsletter

View our privacy policy, collection notice and terms and conditions to understand how we use your personal information.

About IFA

  • About
  • Advertise
  • Contact
  • Terms & Conditions
  • Privacy Collection Notice
  • Privacy Policy

Popular Topics

  • News
  • Risk
  • Opinion
  • Podcast
  • Promoted Content
  • Video
  • Profiles
  • Events

© 2025 All Rights Reserved. All content published on this site is the property of Prime Creative Media. Unauthorised reproduction is prohibited

No Results
View All Results
NEWSLETTER
  • News
  • Opinion
  • Podcast
  • Risk
  • Events
  • Video
  • Promoted Content
  • Webcasts
  • About
  • Advertise
  • Contact Us

© 2025 All Rights Reserved. All content published on this site is the property of Prime Creative Media. Unauthorised reproduction is prohibited