On the surface, the turmoil surrounding the Shield Master Fund – a registered managed fund promoted by Keystone Asset Management – appears not to be of concern for the broader advice community.
In February, the Australian Securities and Investments Commission (ASIC) halted offers made by Shield, citing issues ranging from disclosure failures and misleading statements in the product disclosure statement (PDS), before successfully seeking to have the Federal Court freeze the fund’s assets in June.
Later in June, the court appointed Jason Tracy and Lucica Palaghia of Deloitte to have full control of the bank accounts, before eventually making them the voluntary administrators of the fund at the end of last week.
Most of the headlines around Keystone, Shield, and director Paul Chiodo have been focused on ASIC’s allegations that investor funds were used for a range of lavish expenses, such as a penthouse in Chiodo’s wife’s name and an event with boxer Floyd Mayweather.
Unlike some other embattled funds, Keystone did not employ financial advisers that were caught up in the struggles of the fund. This is in contrast with other collapses that have followed the Dixon Advisory debacle, which have also involved an advice component.
Melbourne financial advice firm United Global Capital (UGC), for instance, entered liquidation in August after ASIC cancelled its Australian Financial Services Licence (AFSL), with the Australian Financial Complaints Authority noting that it is considering whether complaints against UGC will be covered by the Compensation Scheme of Last Resort (CSLR).
Later that month, a CSLR payment prompted ASIC to announce it had cancelled the AFSL of former national financial advice business Libertas Financial Planning.
Libertas, which was acquired by Sequoia Financial Group in August 2019, went into liquidation in May 2023. In a statement at the time, Sequoia said it planned to consolidate AFSLs, with management making the decision to transfer Libertas’ operations and customers to InterPrac Financial Planning and Sequoia Wealth Management.
Both of these are likely to see advisers picking up the tab for a blend of product and advice failures, though at a much smaller scale than Dixon.
Speaking with ifa, Financial Advice Association Australia (FAAA) general manager policy, advocacy and standards, Phil Anderson explained that a situation like UGC is the most concerning due to the similarities with Dixon.
“We’ve been worried about these vertically integrated groups like Dixon Advisory and UGC, which were doing the same thing, and then it’s linking that to something that goes horribly wrong,” he said.
However, the regulator has also raised concerns that there are ties between cold-calling operations and advice firms that recommended investing in Shield – a topic that the regulator has been highlighting in recent months.
Advice involvement in Shield
Where things start to become a concern for the advice sector is that ASIC has noted it is aware that authorised representatives of four AFSL holders have provided financial advice recommending that clients invest in Shield: InterPrac Financial Planning, MWL Financial Services, Financial Services Group Australia, and Next Generation Advice.
Importantly, there is no suggestion from ASIC at this stage that either the AFSLs, advice firms associated with them, or any specific advisers have been involved in financial misconduct.
However, it has directed clients that “have a complaint or require further information regarding the financial advice” they received to contact the AFS licensees.
Similar to the issues surrounding the Shield fund itself, any complaints that result in a determination against one of these licensees would need to be covered by that licensee, not advisers through the CSLR.
Of course, that ceases to be the case if that licensee happens to enter insolvency – which in the case of Next Generation Advice, has already happened.
According to an ASIC public notice, on 23 August, liquidators were appointed for Next Generation Advice, which still lists 12 authorised representatives.
While InterPrac is a larger licensee and would have a greater ability to withstand the impact of Australian Financial Complaints Authority (AFCA) determinations if its advisers were found to have engaged in misconduct, MWL Financial Services and Financial Services Group are both smaller entities, with eight and 15 authorised representatives, respectively.
ifa requested details on whether there had been complaints related to any of the licensees and if the Shield fund had been lodged with AFCA, however, the complaints authority said there was no publicly available information at this stage.
Speaking with ifa, CSLR chief executive David Berry said that although there is little concrete information to go on while ASIC’s investigation into Shield and related entities is ongoing, the situation is “something we’re watching”.
“It’s one we’re watching closely. At this stage, we just don’t have any idea of the size or impact for CSLR, but it’s big on ASIC’s agenda at the moment,” Berry said.
‘Is this another one added to the bill?’
The FAAA’s Anderson told ifa that issues such as these are going to need to be understood on a “case-by-case basis”.
“Everything that happens, you then need to look and say, ‘Might there be a risk that this business will go into administration?’” he said.
“Might they get to a point where they pay out half of them and then realise they don’t have enough; might they make decisions to go into administration early so that it ensures that there’s a fairer distribution of available funds to impacted clients?
“It’s going to be case by case, that’s the problem.”
The likelihood of massive fallout for advisers is minimal, Anderson added, with isolated instances easier to contain.
“If individual advisers who are operating as individuals, then it is less likely, if there’s appropriate controls in place, that we see something that is a black swan-type matter like we’re seeing with Dixon Advisory,” he said.
“So, there are certain attributes that you have to see before you fear this. Being involved with pushing a particular product that fails, or having a terrible strategy that’s exposed to a market crash like Storm Financial, it has to be something that was systematic, rather than just individual, isolated cases.”
Instances such as Shield, however, put additional strain on advisers because there is a constant fear that every “problematic situation” could land on the profession’s CSLR bill.
“Every time you hear of something going wrong, you’re going to be checking, ‘OK, what’s the capital behind that? Business? How many advisers do they have? Is it likely to go into administration?’
“We’ll be putting a completely different lens on all of these scandals, I guess you could call them, or problematic situations, breaches of the law, where you’re constantly fearful. Is this another one that’s going to get added to the bill?”




Are there any legal firms in nsw taking clients for these failures
I suggest that contact Huggins Legal with respect to this matter.
I am disappointed that there are reputable companies like Macquarie and others who have not been able to provide the services that they need for looking after people who have their life savings.
Also the government bodies who have their own people supposedly monitoring Super funds are not doing enough to make sure that the money invested is being invested properly
I am angry stessed and feel helpless and no one is helping me
[quote=Anonymous]Both my husband and I undertook a superannuation review with a Venture Egg representative. We were of the understanding they were a “comparison” company providing information for improved superannuation management. When we were recommended to move into shield we thought we were completely safe as it was an approved product with Macquarie Bank. We had Macquarie Bank logins to check on our super etc. Now we are very concerned. Why is superannuation not protected and set up in away that it remains safe. I just dont understand why we have to worry about our super not being safe when you invest via a bank. Dodgy products being approved. Not good.[/quote]
Yes I was of the same understanding
Funny how you can not get Venture Egg to answer calls/emails now (24/3/25)
I am thinking that a class action should be the way to go. Both against Macquarie and MWL financial. I believe that i will lose most of my Super thanks to this disaster.
I am looking into some firms that may already be starting or asking for people to contact them. I am now speaking to a new advisor who is helping us navigate this shit show. Unlike some we are at least still working. Were planning on retiring last December but well, that’s out the door now. I agree, the government is supposed to be monitoring superannuation and there should be support for people impacted financially by this if they were depending on their income from the fund right now.
I too am in this situation. All of my super tied up. Do you know of any lawyers wanting people to contact?
I have set up a Reddit discussion r/ShieldMasterFund
Thank you. I’ve just set up a Reddit account and read your post. I will be back to add to this, hopefully to atrract more Shield members for intelligent discussion.
I’m an independent, single non-home-owning retiree with ALL my super frozen. Not only have my retirement plans been shrunk to survival mode at age 70, I’m facing the possibility of homelessness if I don’t get access to whatever is left of my life savings pretty soon.
My “Venture Egg” story (as for many Shield members) is long and convoluted. I do believe there is room for discussion about “professional misconduct” (at the very last) with regard to so-called “independent financial advice”. Regardless of how we each ended up in Shield, there seem to be many common threads to the “recruiting process”. In the first ABC article I read several months ago, I immediately recognised the sales behaviour (including actual conversations quoted) — of the individual who signed me into this nightmare.
I’ve done a lot of background research which might be useful to add to what anyone else has to share. However, I just need to summarise down to pertinent facts and ensure I’m not publishing anything about this aggressive and well-organised sales machine that can’t be backed up in print.
It is also very concerning that the media appear to have access to information that is neither being denied – nor advised directly to the members (by any party involved) about what is going with all the money we trusted to a so-called “regulated” finance industry, especially with regard to Superannuation.
Although there is clearly something very rotten about this situation … without “facts”, it is difficult to filter out what may be fearmongering by so-called “investigative journalists” vs the reality of the current situation and what we can expect as an outcome. In the meantime, my heart goes out to all the members who are concerned about their financial futures.
Based on a Government advice website I changed my super from Prime to MacQuarie then this all happened. Finding an independant adviser seems impossible. Not sure if I can or should roll into another provider. They all seem like Labor CEO’s hell bent on failing investments in renewables.
Macquarie have a virtual AGM on 03/12 12pm EST 9am WST. I have registered. The invitation asks for any questions. I have asked the following: Given the ongoing investigation into the Macquarie Shield fund and the suspension of redemptions, it is evident that the unit price is likely to be adversely affected. As a member of the Shield fund, I am concerned about the impact on my investment and the potential for financial losses. Could you please provide an update on the measures being taken to compensate members of the Shield fund for any negative impacts on the unit price and what steps are being planned to safeguard our investments in the future?
I’ve been reading through these comments and can’t help but feel extremely stressed and worried. I’ve forwarded all my information to FD Legal (Financial Disputes Legal). They are focusing on the calls from the comparison company. The comparison company I dealt with, AusCompare Super, which doesn’t seem to be trading under that name anymore. The lack of information from my Financial Advisor is making things even more difficult. I think it would be really helpful if we could form a discussion group to share information and support each other through this. Does anyone else feel the same way?
Yes please. A discussion group would be great because I’m struggling to understand what is going on and would appreciate being able to share with others what we know. How about on Reddit?
Super Wise is who I thought was doing a super comparison for me. Clearly, that is not what they do.
I would be happy to form a discussion group as I also have been caught up in this through a comparison company Super Find who recommended Venture Egg. Im also feeling extremely stressed at the possibility of losing all of my super and little to no contact or information provided to us.
I’m an advisor currently helping a client who had received advice from the comparison companies. I’m happy to be part of the discussion group and help anyone that needs clarity.
Both my husband and I undertook a superannuation review with a Venture Egg representative. We were of the understanding they were a “comparison” company providing information for improved superannuation management. When we were recommended to move into shield we thought we were completely safe as it was an approved product with Macquarie Bank. We had Macquarie Bank logins to check on our super etc. Now we are very concerned. Why is superannuation not protected and set up in away that it remains safe. I just dont understand why we have to worry about our super not being safe when you invest via a bank. Dodgy products being approved. Not good.
I totally agree with you. I responded to a comparision company who found me a recommendation to Shield through an adviser. I checked APRA registrtations and thought Macquarie would be trustworthy. Like you, I considered that, while super value caould rise and fall with share markets, it was protected. And a company like Macquarie would do their due diligence and not have dodgy funds. There is an entity named Keystone Developments that was wound up in insolvency in 2006. If they are related to Keystone Asset Management and I can disover this information, surely Macqaurie have failed their financial duties to their clients?
Has everyone seen ABC’s 7:30 report story about this web of dodgy operators? There’s definitely no super comparison happening like you are led to believe by the commission hungry consultants that pose as financial advisors.
Hi, my wife and I have a similar story. We were advised by MWL to invest all our funds into the Macquarie shield fund. Since June this year 2024 we have tried to roll our money out into Australian Super, but all our assets are frozen up to now. We are not getting any information from Macquarie bank or MWL.
This is over half a million dollars of our life savings.
Why can this happen ? Who is regulating peoples money ?
I am the same. Who can we contact to get any compensation from MWL – they must have some sort of insurance.. Does anyone know the process to claim anything for the loss we have faced…
Yes am in a similar position to yourself, had still be paying in through work super and there had been no communications about what was happening with these extra monies going into the fund as on hold. Was told by Macquarie that the funds were not invested and was sitting as Cash, not earning any interest. No offer mentioned to send a rollover form, just talk to your financial advisor.
Notice figures published that this will probably be decreased to unit value of 22 cents on the dollar to 28.
I am the same, still being paying into this super account.You would think they should have stopped more money going in.I believe as consumers we need to Sue Macquarie bank for allowing this to occur in the first instance. Macquare should pay us are moent owed and let Macquarie group chase after there money
We re-opened our Australian Super fund and rolled the cash component out of Macquarie into it. At least new contributions are being invested. Makes me cry when I look at the balance in Australian now. A mere $50 000 for 40 years of work.
Yes not good..$6707 left of very close to $500k, so now all income protection and all associated insurances all now non existent and 41 yrs of super all up in the air with no information.l’ve pretty much confirmed in my mind that its all gone, and just have to accept it..no funds for fighting anything, and now fully aware, that l will indeed have to work until the day l drop..I’ve become so bamboozled trying to take in all l can on the www. that l really have no idea what to expect, but just wish to convey my best regards to all those involved, in such a hideous turn of events, and no one held to account..
Special mention must go to AGAT, Venture Egg, and eternal scumrats Chiodo, and Merhi..
I’m in the same boat
I am in the same position, I took the advice of an independent financial adviser that I pay annually who two years ago recommend this product.To be fair until this situation occurred my Super was growing well.Now I’m concerned everything that has gone good for 2 years will be all undone and possibly lost due to the share prices dropping as a result to the company’s conduct
I was with Australian Super for decades. Received a phone call from a Super Comparison Company who reassured me they could do better. Sent my details through to a Financial Adviser (which I allowed) who put all my super into this fund as a TTR. Was planning on a couple of redemptions as I’m over 60. No such luck as all funds are frozen. I’m getting legal advice. I’m really hoping I haven’t lost any money!
I’m caught up in this mess. I was pushed to Venture Egg (InterPrac) which I said no to many times but the sales guy on the phone was incredibly pushy and convincing that I ended up signing on the dotted line. I have over $100k frozen in Master Shield now and have no idea if and when I will ever see that money again. I have plenty of evidence in writing of that now that I look at in in the context of what is happening is clearly misconduct
My Super is in this Shield Master Trust. They said it was in shares and i would get a phone call every month to let me know what was going on and if any changes in the market was going to occur and what changes they would make to share holding to go with the market. Never got a phone cale and never knew about any property investing. Scam right from the get go. Sounds like i might lose it all to a developer who wanted to look big.
FAAA out!
Where are your associations when you need them?
What will it take for the Government to fix this ongoing issues of CSLR costing consumers millions of dollars in compensation for something they have no control.
Fix the problem and stop these losses from occurring in the first place. Stop giving managed funds a free ride to ripping off Australian investors.
Stephen – my advice is you had better fix this or look for another job. You will not get re-elected….
Make Superannuation Contributions voluntary – and perhaps let first home buyers access anything they have already accumulated – that should fix the problem.
Ok zoomer
Please explain.
Daughter – early 30s, working her entire life, always renting – shared houses etc – just been made redundant – received $40K, has $70K in Super – and what 11.5% of any income in the future will go to Super. If she had either the $70K or the 11.5% of her income she could buy a home, gain the security she needs to start a family.
But no, the Super system wants the FUM – they might even use her FUM to buy her a house to rent – the irony of it all?
I sympathise and understand the sentiment, but super is for retirement, not for ‘the now’. If we start letting people use it in their 30’s, then what will they retire on?
If we start letting people use it in their 30’s, then what will they retire on?
1) Has reliance on Age Pension been significantly reduced by the introduction of COMPULSORY super? How come the minimum Age for Age Pension seems to keep rising?
2) Investing in a Principle Place of residence is typically Tax-Free on growth – so that’s an advantage over Compulsory Super?
3) Downsize the Family home after the family has left to release Capital – tax-free?
4) Save for retirement once the Mortgage is under control and the kids have been raised?
5) Save voluntary?
6) Inheritance?
7) Don’t save – and rely on the Age Pension.
Super is for retirement – always has been, always will be.
Really? What about those that die? What about those who have to use it to repay a mortgage? What about those who lose it in a divorce? Seems like someone else is taking people’s money – controlling it for someone’s working life so they can tell you how they will allow you to have it for your retirement?
Are people assumed to be so stupid as not to be capable of providing for themselves financially?
If they don’t believe they should be investing in their super then I would argue “yes some people are so stupid”