Chesne Stafford will be filling the role of chief customer and marketing officer, MetLife said in a statement.
Ms Stafford is currently MetLife’s chief distribution officer, a position she has held since early 2015 and has been leading the growth of its group insurance division.
In her place as chief distribution officer is Michael Mulholland, who was most recently the executive general manager of growth, advice and marketing at Sunsuper. Prior to that, he was the head of insurance sales at MLC.
MetLife Australia chief executive Richard Nunn said the appointments “are a boost to our bench strength in customer and marketing, and sales and distribution”.
“We plan to grow the business and to be able to do that we need the right capabilities at the most senior level. I see the need to push harder in both these areas as the way forward to making a real impact on the market and ultimately our customers,” Mr Nunn said.
“Chesne has built our distribution strategy and led the growth that’s resulted in MetLife being third in the group market. This new role is an opportunity to apply her skills and experience in distribution with a customer lens. We need someone always championing our customers, and making sure we’re creating experiences that meet their needs and expectations.
“Michael has extensive experience in financial services and will bring strong capability to the future management of our distribution channels. At a time of unprecedented change in the market, we need to consolidate and maintain our strong position in established channels such as group, while looking to find new areas for growth.”
