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Home News

Licensee head of compliance banned over fee-for-no-service failures

ASIC has followed up an adviser’s 10-year ban last week with a three-year ban for a former licensee director who failed to report the fee-for-no-service conduct.

by Reporter
July 8, 2025
in News
Reading Time: 2 mins read
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The Australian Securities and Investments Commission (ASIC) has banned former Sydney-based director Andrew Moore from performing any function involved in the carrying on of a financial services business, and from controlling an entity that carries on a financial services business for three years.

Last week, ASIC announced the banning of former Redcliffe-based financial adviser and director Kiriley Roper (also known as Kiriley Suckling) from providing financial services for 10 years.

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ASIC found that Lighthouse Partners, which was an authorised representative of Crown Wealth Group, engaged in fees-for-no-service (FFNS) conduct in relation to 14 clients between January 2022 and October 2023. Roper was a director, shareholder and financial adviser of Lighthouse Partners.

“She was aware of the FFNS conduct and failed to report it immediately to the licensee, Crown Wealth Group. She also failed to investigate the FFNS conduct and implement adequate systems to prevent the FFNS conduct from reoccurring,” ASIC said.

The regulator also found that it had reason to believe that Roper is not a fit and proper person to participate in the financial services industry, including that she “enriched herself at the expense of affected clients because she failed to refund fees totalling $81,652.71 plus interest”.

Moore was previously a director, responsible manager and head of compliance at Crown Wealth Group.

“ASIC found that Mr Moore failed to recognise the seriousness of the fees-for-no-service conduct engaged in by one of Crown Wealth Group’s representatives, Lighthouse Partners, when he became aware of it,” ASIC said.

“As a result, the FFNS conduct was not investigated and the affected clients were not fully remediated. Lighthouse Partners failed to refund fees totalling $81,652.71 plus interest to affected clients.”

ASIC added it had reason to believe that Moore is “not adequately trained or competent”, due to failing to identify that the FFNS conduct should have been notified to ASIC as a reportable situation.

“Crown Wealth Group did not lodge a reportable situation with ASIC until six months after it became aware of the FFNS conduct,” the regulator said.

The ban took effect from 3 July 2025 and has been recorded on ASIC’s banned and disqualified register.

Moore has the right to appeal to the Administrative Review Tribunal for a review of ASIC’s decision.

On 13 March 2024, ASIC cancelled Crown Wealth Group’s Australian Financial Services Licence after it was placed into voluntary administration.

Tags: Compliance

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Comments 8

  1. Anonymous says:
    4 months ago

    Well it’s about time ASIC started pinging Responsible Managers who, for too long may have closed a blind eye to these matters.  There is a system (Easy Monitor) that would immediately alert FFNS issues to RM’s to enable them take appropriate proactive action.  If you have to physically audit files – it’s like looking for a needle in a haystack, and likely you actually don’t know what is going on at the coalface.  This is a distinct disadvantage to your AFSL risking fines, loss of license, income and reputation.  In this particular case, it’s stated the RM was aware, but underestimated the seriousness of the matter resulting in a costly outcome for all.

    Reply
  2. Anonymous says:
    4 months ago

    No different to CSLR – that’s a fee a fee for no service.  Are they all going to jail too? 

    Reply
  3. Anonymous says:
    4 months ago

    Shield, Keystone – story continues, nobody is in jail. 

    Reply
  4. Anonymous says:
    4 months ago

    Considering that ASIC couldn’t deal with the bigger issues and go for the low hanging fruit shows how toothless they are. No one cares about this story. Whatabout the people who actually lost money in the bigger schemes. This is tiny and no one lost money, just didn’t get serviced for a few months. Come on.

    Reply
    • Anonymous says:
      4 months ago

      Banks got smashed for fee for no advice and left planning, I am sure it is important for people to get service they are paying for.

      Reply
      • Anonymous says:
        4 months ago

        Now we have a new class of Advisers who are getting paid by all and this is the “new” modern day thinking and way forward?  Younger members/generation helping to pay for the retirement needs of the poor – oops, those who might need advice?

        Reply
  5. Michael says:
    4 months ago

    It just goes to show that getting an exceptional responsible manager is absolutely crucial for licensees large or small 

    So who is the best responsible manager in Australia?

    It would be good to distinguish who stands head and shoulders above everyone else?

    How many of them have been recognised by their peers in the GRC industry for their futuristic mindset?

    The only one i know who fits the bill is the english guy that won the governance award a few years ago from the elders group

    Reply
    • Anonymous says:
      4 months ago

      Nope, it just shows the importance of getting a competent and honest responsible manager, aligned to the size and scope of the business. Once you meet that hurdle, compliance is a commodity not a differentiator.

      Reply

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