ifa reported this week that a number of sources involved in the collapse of licensee Protect Ensure have come forward to accuse ASIC of unfairly banning financial advisers to hit targets.
ASIC denies those allegations, saying it has no KPIs related to the number of advisers it bans and that its power to take action against advisers is important to protect consumers.
Solicitor director of The Fold Legal, Charmian Holmes, said high expectations on ASIC to perform can be a good thing if the banning protects consumers from inappropriate financial advice.
However, she noted there are other times where ASIC doesn’t have enough evidence to support their case regarding an adviser’s wrongdoing and, in those cases, a banning order should not be issued purely as a punitive action.
“I think ASIC is possibly being criticised a little at the moment because the focus is not enough around protection. It’s more around punishing,” she said.
“The banning order should instead be used to protect the community from that adviser.
“I guess when you’re looking at the issue of, ‘Is the banning order being appropriately used as a deterrent, and is that going to help us clean up the financial services industry?’ Well, I don’t think that’s necessarily the case.”
Poor record keeping
The balance between protection and penalty is something that ASIC has struggled with when it comes to adviser bannings, Ms Holmes said.
According to Ms Holmes, ASIC is sometimes put into this position through poor record keeping, both by the adviser and his or her dealer group.
Because of this, ASIC has had some real challenges around being able to verify what has actually occurred in a number of cases.
“Sometimes that leads to some inequity for the adviser, in particular, because their records, if they’re not very clear and accurate and have not been retained by the adviser, it might lead to an inaccurate picture of what’s actually gone on,” Ms Holmes said.
“That means that they move to a banning order very quickly and the impact of that is very significant for an adviser.”
Uneven reputational damage
In certain banning cases, ASIC may find that an adviser’s dealer group had a role to play in the indiscretion of the adviser in question.
But the outcome of the resulting banning order is often much harsher for the adviser than it is for the dealer group, Ms Holmes said.
“The outcome of a banning order is really a huge amount of damage to the adviser’s reputation,” she said.
“They can lose their livelihood because no matter how complicit the dealer group might have been in their conduct, or how involved the dealer group was, it’s the adviser that will be unable to continue to be a financial adviser.
“The dealer group often will get an enforceable undertaking, which means they have to do better over a period of time, but they won’t lose the ability to trade.”
Rather than simply pushing for lengthy periods of exclusion, Ms Holmes suggests ASIC would be better off educating dealer groups around the compliance standards required of an adviser.
“Sometimes the circumstances that lead to a banning order are a lack of education and understanding around the standards,” Ms Holmes said.
“The adviser has been poorly supported by their dealer group, because the dealer group has not invested in education and appropriate compliance practices, and that’s why the dealer group has an enforceable undertaking, but the adviser is the casualty in that whole process because they are quite often not given a second opportunity.
“I think some of the areas where ASIC could improve the way that they execute and use banning orders is to try and work more closely, with shorter periods of exclusion, in a situation where the adviser could be rehabilitated.”
This story is part of a widespread investigative feature on ASIC enforcement activity to be published in the March edition of ifa magazine.
… and that was DAVID FROM ASIC – THANKS FOR THE COMMENT! BLA BLA BLA BAN BAN BAN…
This article appears to be trying to defend the indefensible. Too many planners have become wealthy at the expense of their clients, who in too many cases have lost all or a significant proportion of their life savings through bad advice and breaches of codes of conduct and of the law. The article abounds in inconsistencies. First, ASIC has denied that they have “KPI targets” for how many they ban, and there is no evidence that they do. If they did, I suspect the KPIs would far exceed the banning now taking place. Second, Holmes said “the banning order should be to protect the community”, and not be used for punitive purposes. But surely banning an adviser is protecting the community, from that adviser’s inept, unethical, or illegal conduct. Third, blaming the dealer group is beside the point. Regardless of whether the dealer is educating or enforcing rules or supporting their planners, if some of their planners breach, but not others, then the malefactors should be banned. The dealers should be held to account for not running their groups professionally and in accordance with the standards, but planners breaching should not be allowed to practise. Third, these people are advising clients what to do with their entire assets and income streams. If they are not doing it properly, for whatever reason, they should be banned to protect current and future clients. That they might have to seek proper education on planning conduct, or choose another profession, and that they might lose income in the meantime, is a minor matter by comparison with the damage they could inflict on others by improper practice. Fourth, good record keeping is part of any professional practice. Poor record keeping can’t be used as an excuse to claim that the practice was perfect, but their lousy records don’t show that.
Articles like this one indicate how hard it is to clean up the industry, which appears to be in denial about the poor practices of many of its participants.
David, it is incredibly rare for a dealer group to be audited by ASIC as a whole. I presume you know this given your strong opinion on this.
Advisers, individually, have been targeted by ASIC and many have been banned. I know for a fact that some of them were severely let down by their dealer group in terms of compliance advice, yet you wont be able to find anything published online about this.
I agree with the writer. Mostly, the dealer groups are to be blamed for their lack of compliance training, especially to the back office staff of the advisers. My past experience is that the dealer groups were more focused on product push and they compromised the risk attached to the product with the fee they were getting paid. This had been my experience and I was a victim and badly damaged, mentally and physically.