In a statement issued today, CBA said the changes would affect its 2,000 bank tellers across the country and is a move that will help to put customers rather than financial performance at the centre of the bank’s focus.
“This change will reward our tellers for continuing to provide superior service to the millions of customers we serve around the country,” said CBA executive general manager Angus Sullivan.
“We have been listening to our customers and this is another step to ensure banking is fairer, simpler and more transparent. Customers can be confident that our tellers are not being paid to sell them products.
“The new remuneration plan will support and encourage our teams to have better quality conversations with customers, understand their needs and provide the best possible service.”
“We have been listening to our customers…” – No you haven’t Angus. They’d much rather you hammered the overpaid, under performers in CBA Executive management, than persecute the underpaid, hard working branch staff. Some things never change!