Since 2015, the Asteron Life underwriting team has effectively conducted more than 15,000 interviews, delivering outstanding results for both advisers and their clients, and cementing its position as a leading name when it comes to underwriting assessments.
Its success is built off the back of an award-winning in-house team, all committed to providing personalised, efficient and accurate risk assessment designed to satisfy every client and adviser.
Rather than outsourcing, the local, highly qualified team conducts tele-underwriting interviews with every client to deliver a personalised and detailed assessment, significantly reducing back and forth requirements.
The team also uses years of technical experience to capture more information up-front, thereby gaining a complete picture of each client’s health. This means a more accurate application process that takes far less time.
“We’re communicating decisions with our advisers that same day in 43 per cent of cases, clearly explaining underwriting outcomes,” explains Aaron Widt, Asteron Life Underwriting Manager.
To ensure an even more efficient process, an audit trail has been put in place to assist with any future claims, which means less administrative paperwork down the track.
In addition, each client is mailed a customer care pack overnight, so they have all the necessary paperwork in front of them.
“This pack contains product information, plus a transcript for each client to review. This is extremely important, as it gives clients the opportunity to make any alterations or additions,” says Widt.
With a high success rate and efficient process, there is no doubt advisers can confidently rely on Asteron Life’s underwriting team to provide a highly satisfactory experience to every client.
For more information on how you can get more out of Asteron Life, contact your Business Development Manager today on 1800 739 641.
