The corporate watchdog announced on Monday (9 September) that it has launched legal action against Select AFSL, BlueInc Services, Insurance Marketing Services and director Russell Howden, alleging breaches of the law arising from telephone sales of life and accidental injury insurance issued by St Andrew’s Life Insurance under the brand names ‘Let’s Insure’ and ‘FlexiSure’ during the period 1 February 2015 to 19 March 2018.
ASIC’s action follows Select’s appearance before the royal commission.
ASIC alleges that Select, BlueInc and/or IMS, in their dealings with 14 consumers, engaged in conduct in breach of provisions of the Australian Securities and Investments Commission Act 2001 (Cth).
According to ASIC, the dealer group engaged in unconscionable conduct when selling insurance and/or taking payment details over the phone, harassed consumers who attempted to cancel their insurance policies, and/or made false or misleading representations.
Of the 14 consumers, nine lived in remote communities, and many-faced barriers in understanding what was being sold to them because English was not their first language.
ASIC’s proceedings also include claims that Select, BlueInc and Mr Howden breached provisions of the Corporations Act 2001 (Cth) in relation to the provision of conflicted remuneration to sales agents, including a cruise to the Gold Coast, a Vespa scooter and trips to Las Vegas and Hawaii.
Against the companies, ASIC is seeking declarations, civil penalties, injunctions, advertising orders, probation orders requiring the implementation of a compliance program and consumer redress.
Against Mr Howden, ASIC is seeking declarations, civil penalties, injunctions and disqualification orders.
The proceedings are to be listed for case management on a date to be determined by the Court.
On 30 August 2018, ASIC released REP 587 The sale of direct life insurance, which summarised the findings and recommendations from ASIC’s review of the sale of direct life insurance products – that is, insurance sold without personal advice and outside group cover, such as the telephone sales model adopted by Select. Select was one of 11 firms included in that review.
The report found some firms engaging in sales conduct that created risks of consumers buying products they did not want, could not afford or that did not meet their needs. ASIC committed to a range of further action including enforcement action against individual firms as appropriate, and a ban on outbound sales calls, which were linked to particularly poor consumer outcomes.
ASIC recently consulted on its proposal to ban unsolicited telephone sales of direct life insurance and CCI. The public consultation period closed on 29 August 2019. ASIC is currently reviewing submissions from consumer groups, industry and other interested parties.
“[i]ASIC is currently reviewing submissions from consumer groups, industry and other interested parties[/i][i][/i].”
Why does ASIC even bother reviewing submissions from industry when THEIR agenda is to ban it altogether? The reviews will be overwhelmingly skewed in ASIC’s favour because their putting the recommendation forward! It would be similar to a group of judges to decide whether or not they should jail a murdered – DERRR what do you think they will all say!?!
ASIC has always liked General Advice, and for years has ignored complaints from personal advisers concerning the abuses practiced by direct sellers. ASIC never recognized the policy inconsistency of identical risk products able to be sold under General Advice OR sold by advisers loaded down with compliance in the personal advice field. If admirals can be said to believe STDs can be picked up from a toilet seat, ASIC still believes one of its approved General Advice CALL CENTRE SCRIPTS rigidly prevents operators drifting into PERSONAL ADVICE. BAN GENERAL ADVICE !!!!!
Why did it take a RC t find out -ASIC is reactive rather than proactive which is always going to cause more issues
Should ASIC as the issuer of the licence been paying more attention?