X
  • About
  • Advertise
  • Contact
Get the latest news! Subscribe to the ifa bulletin
  • News
  • Opinion
  • Podcast
  • Risk
  • Video
  • Events
    • ifa Excellence Awards
    • Super Fund Of The Year
    • Australian Wealth Management Awards
    • Fund Manager Of The Year
    • AI Summit
    • Australian Wealth Management Summit
  • Promoted Content
  • Webcasts
No Results
View All Results
  • News
  • Opinion
  • Podcast
  • Risk
  • Video
  • Events
    • ifa Excellence Awards
    • Super Fund Of The Year
    • Australian Wealth Management Awards
    • Fund Manager Of The Year
    • AI Summit
    • Australian Wealth Management Summit
  • Promoted Content
  • Webcasts
No Results
View All Results
No Results
View All Results
Home Risk

ASIC bans cold call sales of direct life insurance

The corporate regulator has announced it will ban unsolicited “cold call” telephone sales of direct life insurance and consumer credit insurance.

by Staff Writer
December 4, 2019
in Risk
Reading Time: 1 min read
Share on FacebookShare on Twitter

The ban will address poor sales practices that have led to unfair consumer outcomes, and will take effect from 13 January 2020, ASIC said in a statement.

ASIC said it has updated its guidance in Regulatory Guide 38 relating to hawking provisions to reflect the ban.

X

ASIC said the ban is consistent with recommendations made by the Hayne royal commission and provides protections to consumers that complement broader legislative reform by the government.

Further, ASIC noted the ban complements enforcement action it has undertaken for past poor sales conduct by insurers.

“ASIC will intervene to stop practices that lead to poor consumer outcomes and destroy trust in the financial system. This action draws a clear line in the sand,” said ASIC commissioner Sean Hughes.

“From January firms will no longer be able to call consumers out of the blue and use sophisticated sales tactics to pressure people into buying life insurance and CCI products.”

Last week, CommInsure was fined $700,000 after pleading guilty to unlawful unsolicited telephone sales of life insurance.

The corporate regulator has also commenced civil penalty proceedings against Select AFSL relating to telephone sales of life and accidental injury insurance.

Related Posts

Image: Ei/stock.adobe.com

Mental health exclusions and premium issues head FAAA risk advice concerns

by Keith Ford
January 15, 2026
1

In its submission to the Life Code Review, the Financial Advice Association of Australia (FAAA) said the code is important...

Image: nito/stock.adobe.com

Premium repricing is reshaping adviser conversations

by Alex Driscoll
December 22, 2025
0

According to Altus Financial director and senior risk adviser Alexandria Thomaschuetz, ongoing premium increases are the result of long-standing product designs colliding...

Trust and consumer protections core for Life Code review: CALI

by Alex Driscoll
December 17, 2025
1

Council of Australian Life Insurers (CALI) chief executive Christine Cupitt said the review was an important opportunity to hear a broad range...

Comments 3

  1. Old Risky says:
    6 years ago

    What they said below. Now ASIC, do the job properly and ban General Advice in banks

    Reply
  2. Anon says:
    6 years ago

    About TIME!!!

    Reply
  3. Tom says:
    6 years ago

    Long overdue, however fantastic news especially for the qualified risk adviser. For years, ethical advisers were thrown in with these pushy tele-marketers whenever there was bad press relating to insurance. This can now end!

    Reply

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

VIEW ALL
Promoted Content

Innovation through strategy-led guidance: Q&A with Sheshan Wickramage

What does innovation in the advice profession mean to you?  The advice profession is going through significant change and challenge, and naturally...

by Alex Driscoll
December 23, 2025
Promoted Content

Seasonal changes seem more volatile

We move through economic cycles much like we do the seasons. Like preparing for changes in temperature by carrying an...

by VanEck
December 10, 2025
Promoted Content

Mortgage-backed securities offering the home advantage

Domestic credit spreads have tightened markedly since US Liberation Day on 2 April, buoyed by US trade deal announcements between...

by VanEck
December 3, 2025
Promoted Content

Private Credit in Transition: Governance, Growth, and the Road Ahead

Private credit is reshaping commercial real estate finance. Success now depends on collaboration, discipline, and strong governance across the market.

by Zagga
October 29, 2025

Join our newsletter

View our privacy policy, collection notice and terms and conditions to understand how we use your personal information.

Poll

This poll has closed

Do you have clients that would be impacted by the proposed Division 296 $3 million super tax?
Vote
www.ifa.com.au is a digital platform that offers daily online news, analysis, reports, and business strategy content that is specifically designed to address the issues and industry developments that are most relevant to the evolving financial planning industry in Australia. The platform is dedicated to serving advisers and is created with their needs and interests as the primary focus.

Subscribe to our newsletter

View our privacy policy, collection notice and terms and conditions to understand how we use your personal information.

About IFA

  • About
  • Advertise
  • Contact
  • Terms & Conditions
  • Privacy Collection Notice
  • Privacy Policy

Popular Topics

  • News
  • Risk
  • Opinion
  • Podcast
  • Promoted Content
  • Video
  • Profiles

© 2026 All Rights Reserved. All content published on this site is the property of Prime Creative Media. Unauthorised reproduction is prohibited

No Results
View All Results
NEWSLETTER
  • News
  • Opinion
  • Podcast
  • Risk
  • Video
  • Events
    • ifa Excellence Awards
    • Super Fund Of The Year
    • Australian Wealth Management Awards
    • Fund Manager Of The Year
    • AI Summit
    • Australian Wealth Management Summit
  • Promoted Content
  • Webcasts
  • Advertise
  • About
  • Contact Us

© 2026 All Rights Reserved. All content published on this site is the property of Prime Creative Media. Unauthorised reproduction is prohibited