In its third year in collaboration with the Beddoes Institute, the AFA named OnePath as the overall winner of its Consumer Choice Awards, with ClearView as the runner-up.
The AFA also gave out eight awards under two major categories – the Policyholder Choice Awards and the Claims Choice Awards.
AFA chief executive Philip Kewin said it is pleased to bring the voice of consumers to the advice community.
“The experience of consumers helps identify the insurers who are exceeding expectations, which in turn helps the industry as a whole to continue to raise product and service standards,” Mr Kewin said.
Beddoes Institute director Rebecca Sheils said it’s an exciting time for the life insurance sector.
“With the help of four years of consumer data, insurers are now able to better predict the outcomes for customers on claim, enabling them to improve their processes and allocation of resources when servicing them in the future,” Ms Sheils said.
What a joke. One of these recipients repeated the same premium mistake 2 years in a row. Five policies were to be paid on invoice by cheque, and an income protection by monthly PDC. For 2 years in a row, these dills took $15,000 of premium out of a business account on a PDC. Much stress for adviser and client. NEVER APPOLOGISED !! Repeated next year. WHO DECIDES THESE AWARDS FOR SERVICE? Has there been inducements!!.