NEOS upgrades technology platform

The life insurer has completed an update of its technology platform for advisers in a move it says will “continue to deliver material change” in a “complex and challenging” insurance market.

In a statement, NEOS said it had scaled up its OneOffice platform, partnering with insurance technology firm Ebix on the project.

It said the success of the upgrade showed “how true collaboration and market-leading technology can continue to deliver material change in this very complex and challenging market”.

“The opportunity to upgrade OneOffice was a big decision for us. The benefits of an end-to-end, Microsoft based OneOffice solution, satisfied our desires for future growth, flexibility and speed. However, we had a very stable business that we did not want to disrupt,” NEOS chief digital and implementation officer Allen Iu said.

“Ebix allowed for a unique blend of project execution which saw close collaboration with our data and digital teams. This integrated approach dramatically reduced the risk of execution, shortening our time to market and lowering the build costs. Our joint delivery team and their culture of excellence gave us confidence, and we are delighted with the results”.


Ebix Australia vice-president Philip Fourie said it was a pleasure to work with the life insurer on the project.

“I congratulate the [NEOS] team for taking a significant step towards continuing to provide relevant and valuable technological solutions to today’s advisers,” Mr Fourie said.

The news follows the insurer taking out a number of categories at the AFA’s 2020 Life Company of the Year awards, including Underwriting Team of the Year, BDM/Support Team of the Year and the Risk Product Innovation Award.

NEOS upgrades technology platform
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