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New course to train advisers on grief support
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New course to train advisers on grief support

A life insurer has launched a training course to assist advisers in better understanding and supporting their customers who may be suffering from grief.

The TAL Supporting Grieving Clients Course is run by head of mental health Glenn Baird through its Risk Academy.

TAL head of licensees and partnerships Beau Riley said the course was developed to help advisers gain a greater understanding of the support they can provide customers who may be suffering from grief as well as knowledge on other resources advisers can draw on when their customers need additional help.

“While current education options traditionally offer a lot of course content in the technical space, there is a need for more support in the soft skills space,” Mr Riley said.

“Very little training is available to equip advisers to have the right conversations when their customers are suffering from grief.

“Feedback from advisers tells us that this is the most important area they need to get right to effectively support their customers and that having these skills can be a real differentiator.”

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