New course to train advisers on grief support

The TAL Supporting Grieving Clients Course is run by head of mental health Glenn Baird through its Risk Academy.

TAL head of licensees and partnerships Beau Riley said the course was developed to help advisers gain a greater understanding of the support they can provide customers who may be suffering from grief as well as knowledge on other resources advisers can draw on when their customers need additional help.

“While current education options traditionally offer a lot of course content in the technical space, there is a need for more support in the soft skills space,” Mr Riley said.

“Very little training is available to equip advisers to have the right conversations when their customers are suffering from grief.

“Feedback from advisers tells us that this is the most important area they need to get right to effectively support their customers and that having these skills can be a real differentiator.”

Adrian Flores

Adrian Flores is a deputy editor at Momentum Media, focusing mainly on banking, wealth management and financial services. He has also written for Public Accountant, Accountants Daily and The CEO Magazine.

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You can contact him on [email protected].