The new Australian Financial Complaints Authority’s current design could impede competition within the financial services industry, the FPA has cautioned.
In a submission made to the Senate standing committees on economics, the FPA said the criteria used by the current external dispute resolution scheme is too broad, and there is “no reason” to expect this to change with the introduction of AFCA.
“This breadth and flexibility provides considerable power to affect competition in financial services markets, given there would be only one external dispute resolution scheme,” the submission said.
The Financial Ombudsman Service provides a good example of this, the submission said, noting the terms of reference for this body make no reference to competition within financial services markets and instead rely solely on legal principles, applicable industry codes, good industry practice and previous relevant decisions of FOS or a predecessor scheme.
“If AFCA adopts an approach to resolving complaints that has disproportionate negative impact on a subset of a market, this has the potential to drive firms out of that market,” the submission said.
“To help deal with this problem, we recommend that s1051A is amended to include a general consideration of ‘the competitiveness and efficiency of financial services markets’.”
SUBSCRIBE TO THE IFA DAILY BULLETIN
- 23 Jan 2019Bowen slams ‘woeful’ handling of royal commissionBy James Mitchell
- 23 Jan 2019Gender super gap lower but still at 34%By Adrian Flores
- 22 Jan 2019Advice issues stem from writing of SOAs, says RafteryBy Adrian Flores
- 21 Jan 2019Federal Court winds up CFS Private WealthBy Eliot Hastie
- 22 Jan 20192.44m Aussies suffer from financial stressBy Sarah Simpkins
- 22 Jan 2019BT releases 6 ‘core’ managed portfoliosBy Eliot Hastie
- view all