The new Australian Financial Complaints Authority’s current design could impede competition within the financial services industry, the FPA has cautioned.
In a submission made to the Senate standing committees on economics, the FPA said the criteria used by the current external dispute resolution scheme is too broad, and there is “no reason” to expect this to change with the introduction of AFCA.
“This breadth and flexibility provides considerable power to affect competition in financial services markets, given there would be only one external dispute resolution scheme,” the submission said.
The Financial Ombudsman Service provides a good example of this, the submission said, noting the terms of reference for this body make no reference to competition within financial services markets and instead rely solely on legal principles, applicable industry codes, good industry practice and previous relevant decisions of FOS or a predecessor scheme.
“If AFCA adopts an approach to resolving complaints that has disproportionate negative impact on a subset of a market, this has the potential to drive firms out of that market,” the submission said.
“To help deal with this problem, we recommend that s1051A is amended to include a general consideration of ‘the competitiveness and efficiency of financial services markets’.”
SUBSCRIBE TO THE IFA DAILY BULLETIN
- 16 Nov 2018Government sets $51m to pursue misconductBy Eliot Hastie
- 16 Nov 2018The financial advisers most people don’t read aboutBy James Mitchell
- 16 Nov 2018Clients expect advisers to understand their situationBy Eliot Hastie
- 16 Nov 2018Retirees hit hardest by franking credit changes, says FSCBy Sarah Simpkins
- 16 Nov 2018Trust in advice more important than everBy Stephanie Aikins
- 15 Nov 2018We’ll lose advisers through FASEA but it’s necessaryBy Adrian Flores
- view all