SEARCH

FPA admits to overcharging members in administrative mix-up

EXCLUSIVE The Financial Planning Association has admitted to overcharging members in a membership upgrade mix-up.

Following a tip by an anonymous source, the ifa has learnt that the Financial Planning Association (FPA) wrongfully charged its members higher fees when upgrading their level of membership.

“The FPA has found a small number of members were incorrectly charged a higher fee when upgrading their level of membership,” Marisa Broome, the chair of the FPA told the ifa in a written statement.

“It was due to an administrative error and the FPA will be proactively contacting the impacted individuals to arrange reimbursement.”

Advertisement
Advertisement

According to the ifa’s source, the FPA’s remediation covers the last two years. However, the source has suggested that the “administrative error” could have seen members overcharged as far back as 2011.

Ms Broome did not disclose when the alleged error first came to the FPA’s attention, nor the period of time the error" is believed to have been in place. 

The FPA is now focused on contacting impacted members. 

FPA admits to overcharging members in administrative mix-up
default
ifa logo

Subscribe to the ifa bulletin

Receive daily online news,analysis, reports and business strategies
By signing up you agree to our Terms of Use and Privacy Policy

Website Notifications

Get notifications in real time and stay up to date with content that matters to you.