The life insurer has joined forces with Beyond Pain to offer all of its customers on claim access to the pain-assist initiative – a telehealth coaching program that offers guidance by an experienced interdisciplinary pain management team.
To date, more than 50 MLC Life customers on an income protection claim have benefited from Beyond Pain’s engagement, with 74 per cent achieving their recovery goals and 66 per cent returning to work.
“We see the impact that chronic pain has on our customers every single day through the claims we support,” MLC CCO Jane Dorter said.
“Our purpose is to help our customers better understand and manage their condition and ultimately have the confidence to return to good work and a healthy lifestyle.
“While we’re here to protect our customers financially, we also want to support their overall wellbeing and provide tangible solutions that make a difference.
“Beyond Pain assists us to deliver this help when our customers need it most.”
The Beyond Pain program is available to any customer who has made an income protection claim at MLC.
Great initiative.
MLC does just about everything wrong but does get a few things very right. This is one example. Chronic pain is seriously debilitating with ‘benign’ chronic low back pain one of the most expensive ailments on the planet.