TAL calls for deeper client relationships

TAL calls for deeper client relationships

TAL’s chief executive has told the industry that partnering with customers in their own health is a fundamental opportunity to add value to partners.

Speaking at the group's ‘Future of Better Health’ event, TAL Group CEO and managing director Brett Clark said the structural change to the industry was a huge opportunity for the market.

“The life insurance market in Australia is undergoing a once-in-a-generation change – and within that there also lies a once-in-a-generation opportunity,” he said.

Mr Clark said there was an opportunity to step back and reassess value and in doing so redefine it to create more value into the future.

“We’re committed to working with our superannuation fund and financial adviser partners to provide greater value for their members and clients, in a way that enhances their own relationships,” he said.

Mr Clark said the principles that underpin the industry, community, customers first, collective benefit and alignment, remain as important as ever.

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“The challenge is to bring those values to life for our shared customers in a contemporary way, and for us, an important and obvious starting point is supporting them in better health through both the good times and bad,” he said.

The Future of Better Health event brought together representatives from TAL’s partners across super, financial advice and beyond to look at the role of innovation and supporting customers.

The event was a chance, said Mr Clark, to look at how greater ongoing value could be delivered to Australians through a focus on their better health.

Eliot Hastie

Eliot Hastie

Eliot Hastie is a journalist at Momentum Media, writing primarily for its wealth and financial services platforms. 

Eliot joined the team in 2018 having previously written on Real Estate Business with Momentum Media as well.

Eliot graduated from the University of Westminster, UK with a Bachelor of Arts (Journalism).

You can email him on: [email protected]

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