The AFA has announced the winners of the inaugural Consumer Choice Awards, which recognises life insurers with the best customer ratings.
The event was held on Tuesday and in conjunction with Beddoes Institute, according to a statement.
BT Financial Group won three top awards, including ‘Most Recommended Company’ and ‘Best Total Customer Experience’. ‘Honouring Commitments’ went to One Path and BT.
The awards are based on customer ratings from more than 2,100 consumers across all major life insurance companies, the statement said.
AFA chief executive Brad Fox said the Consumer Choice Awards are important so that the public can voice opinions on certain insurers.
“All parties – insurers, advisers, and product manufacturers – need to call out actions that don’t reach the highest standards and not wait for the media or consumers to call them out,” he said.
Beddoes Institute’s Dr Rebecca Sheils added, “We saw a gap between perceptions of customers and the experience of claimants, and we believe these awards and our research go some way to addressing this.”
SUBSCRIBE TO THE IFA DAILY BULLETIN
News
- 16 Nov 2018Government sets $51m to pursue misconductBy Eliot Hastie
- 16 Nov 2018The financial advisers most people don’t read aboutBy James Mitchell
- 16 Nov 2018Clients expect advisers to understand their situationBy Eliot Hastie
- 16 Nov 2018Retirees hit hardest by franking credit changes, says FSCBy Sarah Simpkins
- 16 Nov 2018Trust in advice more important than everBy Stephanie Aikins
- 15 Nov 2018We’ll lose advisers through FASEA but it’s necessaryBy Adrian Flores
- view all
