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Cbus to launch new advice offering next week

Cbus is set to launch its new in-house financial advice offering next week, with Midwinter on board as the technology provider for its advice-over-the-phone service.

The industry super fund announced in June its plans to build an in-house advice division. 

Cbus head of advice and retirement Greg Harper later told ifa that the new service model is intended to ensure advisers comply with best interest duty as well as complement the fund’s referral relationship with the FPA.

According to a statement yesterday, the new Cbus services will commence on 31 October and utilise more than 20 specialist financial advice roles. There will be an “increased emphasis on effective communication and ‘end-to-end’ service delivery", the statement said.

Midwinter and Cbus are in the process of implementing Midwinter’s cloud-based scaled advice solution, AdviceOS, for Cbus’ advice-over-the-phone service.

In the statement, Mr Harper said, “We were looking for simple and efficient software solutions that aligned with the fund’s capacity and desire to deliver optimal outcomes for our members nationwide. Midwinter ticked all these boxes.

“Maximising our member’s financial situation and retirement outcomes is our mission. Our integrated financial advice services and the partnership with Midwinter will help to achieve this goal.”


Midwinter managing director Julian Plummer said, “We are delighted to be working with Cbus and continuing to expand our services within the superannuation fund space.

“By partnering with Midwinter, Cbus will ensure that their members are receiving advice that is being generated using state of the art cloud-based technology from a trustworthy provider.