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Expenses management a major concern, research suggests

An overwhelming majority of Australian financial services companies are worried about their expenses management costs, according to research from UK consultancy firm Opinion Matters.

The research, commissioned by UK-based payment technology firm Conferma, found that 97 per cent of Australian businesses in financial services admitted to having concerns about their current expenses management systems.

Conferma said in a statement that, with heavy regulation from ASIC and APRA among others, it is understandable that so many businesses in this sector may have apprehensions about unproductive expenses processes.

Conferma chief executive Simon Barker said the financial services industry should, however, be leading the way for expenses efficiency.

"It doesn't come as a surprise that so many leaders in financial services would be concerned about inefficient processes, but it is surprising that many are still using outdated and unproductive systems to manage their corporate expenses," Mr Barker said.

"They are more aware than any other industry of the financial cost, the time lost to manual data entry and risks such as employee expenses fraud and inconsistencies in company records."

The research also found that only 60 per cent of Australian big businesses are looking to mobile payments as a possible solution to current problems, while only 22 per cent of financial services companies use virtual cards to combat the same problems.


The Opinion Matters research was based on a sample of 225 people who work in the finance department of companies with over 250 employees in Australia, and was carried out between 4 and 13 May.

Adrian Flores

Adrian Flores

Adrian Flores is a deputy editor at Momentum Media, focusing mainly on banking, wealth management and financial services. He has also written for Public Accountant, Accountants Daily and The CEO Magazine.

You can contact him on [email protected].