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Decimal appoints ex-Macquarie customer exec

Decimal has announced the appointment of a new chief customer officer who joins the company from Macquarie Bank.

In a statement, Decimal said Jacqui Lennon would take on the CCO role where she will focus on “customer experience strategy and human-centred design”.

Ms Lennon previously worked for Macquarie Bank as the head of customer experience for the banking and financial services division, according to the statement.

“In her 10 years at Macquarie, her roles included risk and compliance, strategy and mergers and acquisition,” the statement said.

“She holds Bachelors of Laws and Economics, a Master of Business and Technology, a Master of Criminology and has completed Customer Focused Innovation studies at Stanford University.”

Decimal also announced Lanie Conquest would join the company as head of Licensee Sales.

Ms Conquest was previously COO at Greenlight Super Services, prior to which she worked at Macquarie Adviser Services as distribution strategy manager.


At Macquarie, Ms Conquest was “integral in the strategic development of the Virtual Adviser Network (VAN),” the statement said.

Her other previous positions include 15 years with Asgard, as well as a stint at BT Financial Group.

Ms Conquest holds a Bachelor of Business/Bachelor of Arts in business management, marketing, Japanese and labour studies, according to Decimal.