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FULL AGENDA

FULL AGENDA

DAY 1

30 March 2021

Networking

9.00am - 9.30am

Introduction from MC

9.30am - 9.35am

Introduction from principal partner: MLC

9.35am - 9.40am

CPD update: FASEA exam insights

professional development | regulation

9.40am - 10.10am

As we approach impending compliance deadlines, hear from FASEA on CPD and education requirements as well as common challenges advisers face.

In this session, learn how to develop and implement a CPD policy for your advice firm and gain insights into what you can expect from the FASEA exams and how to prepare for success.

Stephen Glenfield

Stephen Glenfield

BEc, CA - CEO, FASEA

Q&A

10.10am - 10.20am

The Adviser of the future

10.20am - 10.50am

The idea of financial advice is moving from product to people and from money to meaning. The adviser of the future, then, is a different proposition entirely, shifting from facilitator and distributor to coach, mentor and life adviser. This evolution is redirecting the emphasis from commoditised services to high value and high margin ones.

The advice industry is undergoing a once in a generation change and many advisers are struggling with the depth and breadth of change. The question then arises, how can you prepare for this change?

In this session, David Haintz will show you why the proposition of the past won't work in the future and what the new proposition looks like - both in process and value proposition. You will learn how to move from 'below the line' to 'above the live' as well as move from 'Product to People' and from 'Money to Meaning'.

David Haintz

David Haintz

Principal, Global Adviser Alpha

Q&A

10.50am - 11.00am

Balancing the scale: The technology v compliance trade-off

technology | compliance | cyber security

11.00am - 11.30am

Following two years of significant change, scrutiny and pressures surrounding reporting and regulation, learn how you can implement a compliance-friendly digital strategy and processes without sacrificing security.

In this session, understand and avoid the common pitfalls and discover the latest compliance-friendly tech solutions that will help you to take the next step to digitalise features of your practice.

Q&A

11.30am - 11.40am

Networking

11.40am - 12.00pm

Q&A

12.30pm - 12.40pm

Leading from a distance: Leadership in a remote environment

practice management | leadership

12.40pm - 1.10pm

The importance of strong leadership and flexibility was highlighted following a year of extreme volatility. As traditional supervisory relationships were brought to a halt, it is imperative for leaders to leverage digital solutions and increase productivity without sacrificing quality of service.

In this session, hear from your peers and learn strategies to effectively manage a remote team. Learn new approaches to remain visible and available in a remote workforce, that will allow you to act with agility in the ever-changing environment.

Rachael Ooi

Rachael Ooi

Your Wealth Consultants

Adrian Patty

Adrian Patty

Founder, Advice Revolution & XY Adviser

Q&A

1.10pm - 1.20pm

The New Wave: Values & goals-based investing

1.20pm - 1.50pm

Aligning a client’s individual investment preferences with their values and goals has quickly become a non-negotiable. Advisers must learn to adapt to the new wave to stay relevant.

In this session, we will reveal bespoke strategies for aligning client priorities and financial values. You will learn ways to provide a highly personalised yet scalable investment advice experience by implementing innovative tools and values-based processes which enable more engaging advice experiences.

Phil Pilgrim

Phil Pilgrim

General Manager, Partnerships and Distribution, Implemented Portfolios

Q&A

1.50pm - 2.00pm

Wrap-up

2.00pm - 2.05pm

Networking

2.05pm - 3.00pm

DAY 2

31 March 2021

Networking

9.00am - 9.30am

Introduction from MC

9.30am - 9.35am

Introduction from principal partner: MLC

9.35am - 9.40am

Combat burnout: Strengthen your mental fitness

mental health | wellness

9.40am - 10.10am

Many advisers have felt burnt out following uncertainty surrounding legislative and regulatory changes as well as the impact of COVID-19. The importance of mental resilience is highlighted as you, your peers and your clients experience significant life changes and elevated stress. In this session, you will learn how to coach your critical thinking mind to combat habits and work-related stress to provide clients and peers with the support they need.

Chelsea Pottenger

Chelsea Pottenger

Managing Director
EQ Minds

Q&A

10.10am - 10.20am

Behavioural communication: Skills for retention and acquisition

marketing | client engagement

10.20am - 10.50am

Statistics show that 72.7 per cent of advisers lose one top client a year. However, due to the pandemic, we see an increase in young investors seeking professional advice.

The opportunity to retain and acquire new clients starts with your ability to adopt behavioural communication strategies for “storyselling” using resonating words.

In this session, learn how to identify terms and phrases that produce positive emotional responses from your target market, improving your client retention and acquisition strategies.

Q&A

10.50am - 11.00am

Protecting your digital footprint from cyber crime

cyber security | risk management

11.00am - 11.30am

As your advice business expands its digital footprint, it will be exposed to cyber threats unique to the industry. The shift to hyper-automation, AI and robotics could expose you and your clients to attacks disguised as your own in-house tools.

Join us as we uncover common cyber risks for advice firms and steps to secure your networks in the transition to a hybrid remote workforce. Learn how to adopt a cyber-first approach when operating across new channels and how you can remain vigilant in the face of cyber attacks.

Sunil D'Souza

Sunil D'Souza

Senior Manager, Cybersecurity, EY

Q&A

11.30m - 11.40am

Networking

11.40am - 12.00pm

8 essentials for profitability and retaining high-quality clients

practice management | strategy

12.00pm - 12.30pm

Advice practices face a decrease in workforce coupled with increased business costs as a result of regulatory impacts.

In this session, you will learn how to boost company culture and nurture your team’s professional potential by harnessing your team’s passions and specialised knowledge. Develop new operational strategies to form unparalleled client relationships, resulting in maximum revenue generation. Discover key steps to retain high-quality clients while reducing firm cost by developing a client referral program.

Q&A

12.30pm - 12.40pm

Adopting a smartphone-first approach

marketing strategy | client engagement

12.40pm - 1.10pm

Sixty-four per cent of high-net-worth individuals expect their future wealth management relationship to be digital, so much so that nearly two-thirds would replace their current provider in the absence of digital engagement.

Social media platforms such as TikTok are embraced by all ages. In this session, learn how to modernise your practice to leverage the new wave of multigenerational engagement. Gain insights into trending platforms for the Australian market and how you can harness this into an omnichannel marketing strategy.

Glen Hare

Glen Hare

Co-Founder & Financial Adviser, Fox & Hare

Q&A

1.10pm - 1.20pm

Wrap-up

1.20pm - 1.25pm

Networking

1.25pm - 3.00pm